Política de reembolso

At Powerful Flooring LLC, customer satisfaction is an important part of our commitment to quality service and transparency. If you are not fully satisfied with your purchase, please review the following policy to understand your return, refund, and exchange options.

Return Window And Eligibility

We accept returns within 30 days of delivery for both defective and non-defective products, subject to the following conditions:

  • Items must be new, unused, and in their original packaging
  • Products must be returned in the same condition as received, with all included materials
  • Returns must be initiated within the 30-day return window
  • Proof of purchase is required for all returns

We reserve the right to decline returns that do not meet these conditions.

Damaged Or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible and include the following details:

  • Your order number
  • Clear photographs of the product and packaging
  • A brief description of the issue

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, exchange, or full refund.

Refund Process

Once your return is received and inspected, you will be notified regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing will be completed within 7 business days
  • You will receive confirmation once the refund has been processed

Late Or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Please check your bank or payment account again
  • Contact your bank or credit card provider, as processing times may vary
  • If the issue continues, please reach out to us for assistance

Non-Returnable Items

We do not accept returns under the following conditions:

  • Products that are used, installed, or not in new condition
  • Items returned after the 30-day return period
  • Products returned without proper authorization or proof of purchase

Exchanges

We accept exchanges for eligible products.

  • Items must meet the same eligibility criteria as returns (new and unused)
  • Exchanges are subject to product availability
  • If a replacement product is unavailable, a refund may be issued instead

Return Address

572 Market St, Newark, NJ 07105, USA

Method & Fees

  • Return Method: By mail
  • Return Label: Download and print, provided free of charge
  • Restocking Fee: No cost
  • Return Shipping Cost: Free
  • Refund Processing Time: 7 business days

Shipping Area

We currently provide shipping services within the United States only.

Cancellation Policy

Orders may be canceled within a reasonable time after purchase, provided they have not yet been processed or shipped. Once an order has been processed, cancellation may no longer be possible.

Contact Us:

Business Address: 572 Market St, Newark, NJ 07105, USA
Email: info@powerfulflooringllc.com
Phone Number: +1 (973) 418-9179
Business Hours: 9:00 am to 5:00 pm Between Monday to Friday (GMT-05:00)