FAQ

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover, as well as other secure electronic payment methods where available.

2. Is full payment required before shipping?

Yes, payment (or the required deposit, if applicable) must be completed and confirmed before your order is processed and shipped.

3. Can I cancel my order after placing it?

Orders can be canceled within a limited time after purchase, provided they have not yet been processed or shipped. Once processing begins, cancellation may not be possible.

4. How long does it take to process an order?

Orders are typically processed within 1 to 2 business days (Monday to Friday) after payment confirmation.

5. What is the estimated delivery time?

The estimated delivery time is 5 to 8 business days, including handling and transit time.

6. Do you ship outside the United States?

No, we currently ship only within the United States.

7. How much does shipping cost?

We charge a flat rate shipping fee of $195 (USD) for all orders.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a tracking link to monitor your delivery.

9. What should I do if my package is marked as delivered but not received?

Please verify your shipping address, check around your property, and contact neighbors or household members. If the issue persists, contact the shipping carrier and then reach out to us for assistance.

10. What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery, provided the items are new, unused, and in their original packaging.

11. Are there any return shipping fees?

No, return shipping is free. You can download and print the return label at no cost.

12. Do you charge restocking fees?

No, we do not charge any restocking fees for returned items.

13. Can I exchange an item instead of returning it?

Yes, we accept exchanges for eligible items, subject to product availability. Items must be returned in new and unused condition.

14. How long does it take to receive a refund?

Refunds are processed within 7 business days after the returned item is received and inspected. The amount will be issued to your original payment method.

15. What should I do if I receive a damaged or defective product?

If your item arrives damaged or defective, please contact us with your order number, photos of the item, and a description of the issue. We will review your request and provide a suitable resolution.

Contact Us:

Business Address: 572 Market St, Newark, NJ 07105, USA
Email: info@powerfulflooringllc.com
Phone Number: +1 (973) 418-9179
Business Hours: 9:00 am to 5:00 pm Between Monday to Friday (GMT-05:00)